Customer Support
We are an experienced and ambitious developer and because we know how emotive purchasing a home can be, we put our people front and centre at every stage of the process.
“Our Customer Care team, are here to not only deal with any items of concern, but to ensure our clients are at the heart of our operations, building trust and delivering exceptional service at every step of our homeowner’s and their families journey.”
Customer Care Team
Esquire Aftercare
To give you long-term reassurance, our homes are covered by a 10-year structural warranty, in addition to our own Esquire 2-year warranty.
We also build in accordance with building industry standards, to ensure you have a quality home you can rely on for many years to come.
To find out more information, or to discuss your new home please contact:
T: 01474 706 184 (Option 5)
E: customercare@esquiredevelopments.com
Consumer Code for New Homes
The Consumer Code for New Homes, approved by the Chartered Trading Standards Institute, is a mandatory Code for Members which has been established to ensure that best practice is followed by registered Developers in respect of the marketing and selling of New Homes to consumers, and also sets expected standards for after-sales customer care service.
Complaints procedure
Esquire are committed to providing the highest quality of service to our homeowners, and it is always our intention to build to our award winning standards.
Our customers and their feedback is extremely important to us, but despite the care we take, we understand that sometimes things can go wrong.
All complaints are investigated fairly, and as effectively as possible, providing responses in a clear and transparent manner. Our complaints procedure is highlighted below.